Careers

HKMC Annuity Limited

a wholly-owned subsidiary of The Hong Kong Mortgage Corporation Limited which is wholly owned by the Hong Kong Special Administrative Region Government through the Exchange Fund
a public company limited by shares incorporated in 2017 in Hong Kong under the Companies Ordinance
an authorized insurer under the Insurance Ordinance to carry on long term insurance business of class A (life and annuity) in or from Hong Kong
a domestic public sector entity specified under the Banking (Capital) Rules

Missions

to facilitate retirement financial planning through provision of annuity products for Hong Kong citizens; and
to promote the development of the local annuities market

Job Openings

We are looking for high-calibre individuals to join us in a range of areas; the latest job opening(s) is(are) listed below. Please quote the position you are seeking and send your application in strict confidence with the application form and a full resume stating your current and expected salary to the Recruitment Officer by either:
Email: recruit@hkmca.hk
Postal address: 19/F, Two Harbour Square, 180 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong
Please ensure that all information provided is accurate, complete and updated. Data provided which is inaccurate or incomplete may influence the process and outcome of the recruitment exercise. Please read the HKMC Group Personal Information Collection Statement for Job Applicants before completing the application form.
Personal data collected will be used for recruitment purposes only. Candidates not invited for interview within 8 weeks may consider their application unsuccessful.

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Manager (Customer Service)

Job Descriptions

To oversee and manage the Customer Service team, including call centre, service counter and customer relations, through establishing service standards and monitoring of key performance indicators;
To identify key areas for improvement, drive and implement changes for Customer Service team to drive service excellence initiatives;
To develop, implement and enhance customer service related procedures, policies and guidelines to ensure quality and efficient service deliverables;
To proactively study relevant industry trends and regulatory changes, and to make enhancement and recommendations when necessary;
To provide coaching, guidance and training to the Customer Service team to enhance technical knowledge; and
To perform ad hoc project as assigned from time to time.

Requirements

Degree holder in Business Management, Communications or related disciplines;
Insurance Intermediaries Qualification Papers 1 & 3 is a must; other professional insurance qualification (e.g. FLMI, ACS) would be an advantage;
A minimum of 8 years' relevant experience in life insurance industry, preferably 4 years at management level, with solid working experience in customer service in life insurance operations;
Familiar with policies, guidelines and regulatory requirements for life insurance;
Excellent customer-service mindset with effective interpersonal and communication skills;
Strong management skill with excellent understanding of service improvement in quality assurance, control and risk management;
Strong sense of responsibility, detail-oriented, self-motivated, able to work under pressure and provide deliverables in a timely manner;
Strong analytical, communication, problem solving and presentation skills; and
Good command of both written and spoken English and Chinese, including Putonghua.

(Closing Date: 1 April 2024)

Assistant Manager / Senior Associate (New Business and Policy Issuance)

Job Descriptions

To be responsible for daily life operations activities, including new application processing, correspondence preparation, premium collection, policy servicing and annuity payment arrangement;
To perform quality checking;
To handle enquiries from customer service team and sales staff;
To support new project initiatives and to participate in UAT as assigned;
To conduct training to internal staff and develop user / procedural manual; and
To perform other related duties and ad hoc tasks in order to support the operation of the department as assigned from time to time.

Requirements

Tertiary educated, with a minimum of 4 years' relevant experience in life insurance industry mainly in underwriting or policy administration;
Familiar with policies, guidelines and regulatory requirements;
Good command in written English & Chinese;
Good interpersonal and communication skills;
Self-motivated, detail-oriented and positive mindset;
Good PC skills including Chinese typing; and
Team player and able to work under pressure.

Candidates with less experience will be considered as Senior Associate.

(Closing Date: 7 May 2024)

Senior Associate (Customer Service)

Job Descriptions

To handle hotline enquiries from customers and distribution channels regarding HKMCA's product and services, and conducting post sales calls;
To support customer service counters and handle written reply with respective to customer concerns and requests;
To provide excellent end to end service with customer-oriented mindset and respond to customer feedback in a professional and timely manner;
To provide appropriate solutions and alternatives, manage customer dissatisfaction and handle complaint cases assigned by supervisors;
To commit to departmental service standards and key performance indicators;
To proactively study relevant industry trends, regulatory changes and make enhancement recommendations where necessary; and
To perform ad hoc tasks as assigned by supervisors from time to time.

Requirements

Degree holder in Business Management, Communications or related disciplines;
Insurance Intermediaries Qualification Papers 1 & 3 is a must. Other professional insurance qualification (e.g. FLMI or ACS) is an advantage;
A minimum of 3 years' relevant experience in customer service and life insurance operations;
Familiar with policies, guidelines and regulatory requirements for life insurance;
Good command of both written and spoken English and Chinese, including Putonghua;
Excellent customer-service mindset with effective interpersonal and communication skills;
Strong sense of responsibility, detail-oriented, self-motivated, able to work under pressure and provide deliverables in a timely manner; and
Strong analytical, problem solving and presentation skills.

(Closing Date: 7 May 2024)

Associate (Life Operations)

Job Descriptions

To provide general administration and clerical support such as data entry, document management, scanning, and mail processing;
To ensure tasks are completed accurately in a timely manner;
To provide office support to the team when required; and
The employment will be on a contract basis and subject to renewal.

Requirements

Form 5 or above with a minimum of 2 years' experience in administrative duties;
Good computer skill including MS Excel and Word, and Chinese word processing;
Fast and accurate typing skill;
Strong sense of commitment and able to work under pressure with tight schedule; and
Work as a team player with good problem-solving skill.

(Closing Date: 7 May 2024)

Business Development and Operations