Careers

HKMC Annuity Limited

a wholly-owned subsidiary of The Hong Kong Mortgage Corporation Limited which is wholly owned by the Hong Kong Special Administrative Region Government through the Exchange Fund
a public company limited by shares incorporated in 2017 in Hong Kong under the Companies Ordinance
an authorized insurer under the Insurance Ordinance to carry on long term insurance business of class A (life and annuity) in or from Hong Kong
a domestic public sector entity specified under the Banking (Capital) Rules

Missions

to facilitate retirement financial planning through provision of annuity products for Hong Kong citizens; and
to promote the development of the local annuities market

Job Openings

We are looking for high-calibre individuals to join us in a range of areas; the latest job opening(s) is(are) listed below. Please quote the position you are seeking and send your application in strict confidence with the application form and a full resume stating your current and expected salary to the Recruitment Officer by either:
Email: [email protected]
Postal address: 19/F, Two Harbour Square, 180 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong
Please ensure that all information provided is accurate, complete and updated. Data provided which is inaccurate or incomplete may influence the process and outcome of the recruitment exercise. Please read the HKMCA Personal Information Collection Statement for Recruitment of Prospective Staff Members and Licensed Individual Insurance Agents before completing the application form.
Personal data collected will be used for recruitment purposes only. Candidates not invited for interview within 8 weeks may consider their application unsuccessful.

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Assistant Manager (Customer Service)

Job Descriptions

To be responsible for managing and resolving customer complaints professionally and efficiently to maintain customer satisfaction;
To address customer complaints with empathy, conduct thorough investigations to identify the root cause of complaints, develop and implement appropriate solutions to resolve complaints, and communicate these solutions clearly to customers;
To provide feedback to management on potential improvements and work with various internal departments to resolve complex issues;
To maintain accurate records of customer interactions and investigations, ensuring that they are tracked systematically;
To assist in training staff on effective complaint handling techniques and best practices;
To support customer service centres and handle written reply with respective to customer concerns and requests; and
To perform ad hoc tasks as assigned by supervisors from time to time.

Requirements

Degree holder in Business Management, Communications or related disciplines;
Insurance Intermediaries Qualification Paper 1 & 3 is a must;
A minimum of 3 years' relevant experience in customer service and life insurance operations;
Familiar with policies, guidelines and regulatory requirements for life insurance;
Good command of both written and spoken English and Chinese, including Putonghua.
Excellent customer-service mindset with effective interpersonal and communication skills;
Strong sense of responsibility, detail-oriented, self-motivated, able to work under pressure and provide deliverables in a timely manner; and
Strong analytical, problem solving and presentation skills.

(Candidates with less experience will be considered as Senior Associate.)

(Closing Date: 6 November 2025)

Senior Account Officer (Application Servicing Centre)

Job Descriptions

To develop company business by providing life insurance application service to customers at client meetings;
To follow up with customer applications and perform other administrative duties as required in the application process;
To build productive relationships and create a pool of prospective clients from various sources by networking;
To work closely with the Centre Manager as well as the operations team to identify the improvement areas in the application process;
To perform other ad hoc duties and projects as assigned from time to time; and
The employment will be on a contract basis and subject to renewal.

Requirements

Tertiary educated with a minimum of 3 years of sales or customer service experience in life insurance industry;
Insurance Intermediaries Qualification Paper 1 & 3 is a must;
Sales oriented, responsible and self-motivated;
Excellent presentation, interpersonal and communication skills; and
Able to work under pressure.

(Candidates with more experience will be considered as Assistant Manager.)

(Closing Date: 6 November 2025)

Head of Compliance

Job Descriptions

Reporting to the CEO of HKMC Annuity Limited, the Head of Compliance is responsible for ensuring compliance by HKMC Annuity Limited with all statutory and regulatory requirements, guidelines and industry standards applicable to its business (e.g. Insurance Ordinance and guidelines issued by the Insurance Authority, Companies Ordinance, Prevention of Bribery Ordinance, Personal Data (Privacy) Ordinance, Anti-Money Laundering and Counter-Terrorist Financing Ordinance) and taking charge of second line defence regulatory compliance (RC) matters such as anti-money laundering/ counter-terrorist financing and sanctions requirements;
To act as and fulfil the functions of the Key Person in Control Function (Compliance) under the Insurance Ordinance, if so approved by the Insurance Authority;
To manage and foster effective communication and appropriate relationships with all relevant regulators and compliance counterparts to ensure timely submission, filing, reporting or disclosure of relevant information, in relation to RC related matters;
To implement, maintain and keep updated compliance programmes including compliance risks identification, compliance monitoring, compliance audits, compliance reporting, compliance risk mitigation measures and compliance testing;
To review and update compliance policies, procedures and controls;
To develop and upkeep effective compliance monitoring framework commensurate with the business nature, risks and scale of HKMC Annuity Limited;
To provide compliance review and advice to ensure staff and line management have clear understanding of compliance risk exposure on RC with respect to clients, transactions, products, services and projects;
To review policies and procedures developed by the first line of defence to ensure compliance with the RC requirements;
To promote compliance awareness and maintain a strong corporate culture of compliance, including development and delivery of regular compliance training; and
To support and co-ordinate with line management and business departments to ensure that the conduct of staff and agents in carrying out the business of HKMC Annuity Limited meet with RC requirements.

Requirements

Degree holder in law, accounting or related disciplines, with appropriate compliance training and qualifications;
A minimum of 10 years' relevant experience gained in long term insurance business within the compliance, risk or legal departments of insurance companies, insurance intermediaries or financial institutions;
Hands-on experience with regulators in licensing or intermediary supervision. Familiar with Hong Kong Insurance Authority ("HKIA"), Hong Kong Monetary Authority ("HKMA"), Hong Kong Federation of Insurers and relevant rules and regulations;
Must satisfy 'fit and proper' standard set by the regulatory authorities;
Excellent communication and interpersonal skills, with experience of dealing with executives and frontline staff at all levels;
Excellent stakeholder management skill i.e. solid experience in daily collaboration with the first line of defence in regulatory, risk and control areas; and
Professional qualification such as ICA Diploma, AAMLP/CAMLP, ACAMS, ICA Certificate in Compliance, etc. will be an advantage.

(Closing Date: 25 September 2025)

Head of Information Technology

Job Descriptions

The Head of Information Technology (IT) is a strategic leadership role responsible for the overall planning, organising, and execution of all IT functions across the company. This includes leading the IT department, directing all IT operations to meet user requirements, and ensuring the seamless delivery of IT services. The role is critical in aligning the company’s technology strategy with its business goals, driving digital transformation, and ensuring the security and integrity of all corporate data and systems.

Strategic Leadership & Planning:

To develop and execute the company's IT strategy and roadmap in alignment with business objectives;
To act as a key advisor to the executive team on all technology-related matters, including emerging trends, risks, and opportunities;
To lead the evaluation, selection, and implementation of new technologies and systems to enhance operational efficiency and competitive advantage; and
To manage the IT departmental budget, ensuring cost-effectiveness and a strong return on investment (ROI) for technology spend.

IT Operations & Infrastructure Management:

To oversee the company's application system architecture, design, software development lifecycle, production support services, and related components (e.g. workflow management, application servers, cloud services, web portal etc.), ensuring high levels of performance, security, and availability;
To ensure the reliable and efficient operation of all hardware, software, and enterprise systems;
To establish and maintain IT policies, procedures, and best practices, including those for architecture, security, disaster recovery, and standards; and
To manage relationships with vendors, contractors, and service providers.

Cybersecurity & Risk Management:

To lead the development, implementation, and enforcement of a comprehensive cybersecurity program to protect company data, intellectual property, and IT systems from internal and external threats;
To lead the response to security incidents and ensure business continuity and disaster recovery plans are robust and regularly tested; and
To collaborate closely with risk management function and Group IT, ensuring compliance with corporate policies, relevant laws, regulations, and industry standards (e.g. SOC 2, PCI-DSS).

Team Leadership & Development:

To lead, mentor, and develop a high-performing IT team, fostering a culture of innovation, collaboration, and continuous improvement; and
To manage staffing, including recruitment, supervision, scheduling, development, and performance management.

Project & Program Management:

To direct and manage major IT projects, ensuring they are delivered on time, within scope, and on budget; and
To oversee the management of the IT project portfolio, prioritizing initiatives based on business needs and resource availability.

Requirements

Degree holder in Computer Sciences, IT or related discipline;
A minimum of 10 years' relevant experience in application development, of which 5 years should be in IT management level;
Experience in life insurance industry especially annuity products, services and operations;
Demonstrable experience with IT infrastructure planning, development, and operational leadership, including on-premise, cloud, and hybrid environments;
Knowledge of IT governance requirements, security best practices, and IT risk management;
Familiar with waterfall, agile system development cycle, DevOps, micro-services, BI analytics;
Extensive hands-on experience with cybersecurity frameworks, risk management, and data protection regulations;
Excellent project management and communication skills; and
Good command of both written and spoken English and Chinese.

(Closing Date: 16 October 2025)

Business Development and Operations

Compliance

Information Technology