Careers

HKMC Annuity Limited

a wholly-owned subsidiary of The Hong Kong Mortgage Corporation Limited which is wholly owned by the Hong Kong Special Administrative Region Government through the Exchange Fund
a public company limited by shares incorporated in 2017 in Hong Kong under the Companies Ordinance
an authorized insurer under the Insurance Ordinance to carry on long term insurance business of class A (life and annuity) in or from Hong Kong
a domestic public sector entity specified under the Banking (Capital) Rules

Missions

to facilitate retirement financial planning through provision of annuity products for Hong Kong citizens; and
to promote the development of the local annuities market

Job Openings

We are looking for high-calibre individuals to join us in a range of areas; the latest job opening(s) is(are) listed below. Please quote the position you are seeking and send your application in strict confidence with the application form and a full resume stating your current and expected salary to the Recruitment Officer by either:
Email: recruit@hkmca.hk
Postal address: 19/F, Two Harbour Square, 180 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong
Please ensure that all information provided is accurate, complete and updated. Data provided which is inaccurate or incomplete may influence the process and outcome of the recruitment exercise. Please read the HKMC Group Personal Information Collection Statement for Job Applicants before completing the application form.
Personal data collected will be used for recruitment purposes only. Candidates not invited for interview within 8 weeks may consider their application unsuccessful.

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Head of Business and Channel Development

Job Descriptions

To oversee the business and channel development function which comprises of three teams, namely, Channel Development & Outreaching, Application Servicing Centre, and Sales Distribution & Governance;
To take lead in overall sales strategy which includes identifying potential business opportunity with new and existing partners, with the objective to achieve the overall sales target and pre-set KPIs;
To manage the relationship with the business partners and new channels;
To manage the licensed sales staff and related administration;
To effectively maximise the manpower in the Application Servicing Centre, identify and implement enhancement areas to increase efficiency while adhered to regulatory requirements and risk governance framework; and
To work closely with all internal stakeholders to ensure the deliverables are complied with regulatory requirements and risk governance framework.

Requirements

Degree holder in marketing or business-related disciplines;
A minimum of 10 years' relevant working experience in life insurance with proven track record;
Kept abreast of industry trends, market and competitors' activities;
Insurance Intermediaries Qualification Papers 1 & 3 is a must;
Result oriented, self-motivated and strong sense of ownership; and
Excellent communication and negotiation skills.

(Closing Date: 22 August 2022)

Manager (Customer Service)

Job Descriptions

To oversee and manage the Customer Service team, including call centre, service counter and customer relations, through establishing service standards and monitoring of key performance indicators;
To identify key areas for improvement, drive and implement changes for Customer Service team to drive service excellence initiatives;
To develop, implement and enhance customer service related procedures, policies and guidelines to ensure quality and efficient service deliverables;
To proactively study relevant industry trends, regulatory changes and make enhancement and recommendations when necessary;
To provide coaching, guidance and training to the customer service team to enhance technical knowledge; and
To perform ad hoc project as assigned from time to time.

Requirements

Degree holder in Business Management, Communications or related disciplines, with professional insurance qualification (e.g. FLMI, ACS or IIQE) is an advantage;
A minimum of 8 years' relevant experience in life insurance industry including 4 years at management level, solid working experience in customer service and life insurance operations is preferable;
Familiar with policies, guidelines and regulatory requirements for life insurance;
Good command of both written and spoken English and Chinese, including Putonghua;
Excellent customer-service mindset with effective interpersonal and communication skill;
Strong management skill with excellent understanding of service improvement in quality assurance, control and risk management;
Strong sense of responsibility, detail-oriented, self-motivated, able to work under pressure and provide deliverables in a timely manner; and
Strong analytical, communication, problem solving and presentation skills.

(Closing Date: 6 October 2022)

Assistant Manager (Claims)

Job Descriptions

To monitor claims quality and ensure our committed service standards are met;
To handle matters ranging from administrative support, claims adjudication, liaison with different stakeholders and complaint management with service recovery which are in line with the operations' objectives;
To ensure satisfactory customer journey from claims perspective;
To support new project initiatives and provide professional views as a claims subject matter expertise;
To execute claims practices to ensure claims decision consistency and accuracy, and to act according to the terms and conditions set in policy contract;
To work closely with customer service team to solicit customers' feedback for better customer satisfaction management, and to improve our end-to-end claims process;
To conduct training to internal staff and develop user / procedural manual; and
To handle ad hoc assignments from management.

Requirements

Bachelor degree holder, with professional insurance qualification (e.g. FLMI, ICS, ACS) is an advantage;
A minimum of 5 years' relevant experience in life insurance industry including 2 years at supervisory level, solid working experience in claims and life insurance operations is preferable;
Familiar with policies, guidelines and regulatory requirements;
Strong analytical, problem-solving, coordination and communication skills;
Attentive to details with positive attitude; and
Able to deliver outstanding results under challenging environment.

(Closing Date: 6 October 2022)

Senior Business Analyst (Project Management Office)

Job Descriptions

To analyze business needs and collect user requirements from project stakeholders;
To elicit requirements and work out solutions with proper documentation in user requirement specifications;
To act as a key liaison between users, IT and vendors throughout the project life cycle;
To lead the User Acceptance Test (UAT), formulate test plans and test cases, perform defects analysis and maintenance;
To follow up project tasks in accordance to project timeline, and report progress to project manager;
To provide support and training to end-users;
To handle other ad-hoc tasks as assigned; and
The employment will be on a 1-year contract basis subject to renewal.

Requirements

University graduate in Business Management, Finance, Process management, IT or related disciplines;
A minimum of 4 years' relevant experience in business analysis, preferably in insurance or financial services industry;
Solid experience in business analysis, planning, coordination and execution in project environment is preferable;
Knowledge of insurance products and operation process is an advantage;
Self-motivated with strong analytical and problem-solving skills;
Good team player with strong interpersonal and communication skills; and
Multi-tasking, with strong time management on meeting tight deadlines.

Candidate with less experience will be considered as Business Analyst

(Closing Date: 27 September 2022)

Senior Associate (Customer Service)

Job Descriptions

To handle hotline enquiries from customers and distribution channels regarding HKMCA's product and services;
To support customer service counters and handle written or email reply with respective to customer concerns and requests;
To conduct outbound Post Sales Calls according to regulatory requirements;
To provide excellent end to end service with positive customer mindset and respond to customer feedback in a professional manner to enhance customer satisfaction;
To provide appropriate solutions and alternatives, manage customer dissatisfaction and handle complaint cases as assigned by supervisors;
To commit to departmental service standards and key performance indicators;
To proactively study relevant industry trends, regulatory changes and make enhancement recommendations where necessary; and
To perform ad hoc tasks as assigned by supervisors from time to time.

Requirements

Degree holder in Business Management, Communications or related disciplines, with professional insurance qualification (e.g. FLMI, ACS or IIQE) is an advantage;
A minimum of 3 years' relevant experience in customer service and life insurance operations;
Familiar with policies, guidelines and regulatory requirements for life insurance;
Good command of both written and spoken English and Chinese, including Putonghua;
Excellent customer-service mindset with effective interpersonal and communication skills;
Strong sense of responsibility, detail-oriented, self-motivated, able to work under pressure and provide deliverables in a timely manner; and
Strong analytical, communication, problem solving and presentation skill.

(Closing Date: 6 October 2022)

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