Careers

HKMC Annuity Limited

a wholly-owned subsidiary of The Hong Kong Mortgage Corporation Limited which is wholly owned by the Hong Kong Special Administrative Region Government through the Exchange Fund
a public company limited by shares incorporated in 2017 in Hong Kong under the Companies Ordinance
an authorized insurer under the Insurance Ordinance to carry on long term insurance business of class A (life and annuity) in or from Hong Kong
a domestic public sector entity specified under the Banking (Capital) Rules

Missions

to facilitate retirement financial planning through provision of annuity products for Hong Kong citizens; and
to promote the development of the local annuities market

Job Openings

We are looking for high-calibre individuals to join us in a range of areas; the latest job opening(s) is(are) listed below. Please quote the position you are seeking and send your application in strict confidence with the application form and a full resume stating your current and expected salary to the Recruitment Officer by either:
Email: [email protected]
Postal address: 19/F, Two Harbour Square, 180 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong
Please ensure that all information provided is accurate, complete and updated. Data provided which is inaccurate or incomplete may influence the process and outcome of the recruitment exercise. Please read the HKMCA Personal Information Collection Statement for Recruitment of Prospective Staff Members and Licensed Individual Insurance Agents before completing the application form.
Personal data collected will be used for recruitment purposes only. Candidates not invited for interview within 8 weeks may consider their application unsuccessful.

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Deputy Manager (Outreach)

Job Descriptions

To support the management on formulating sales strategies and planning for achieving sales targets;
To arrange and conduct outreach activities including but not limited to talks and roadshows, and to analyse the effectiveness;
To make public speech to promote annuity plan to target audience in a professional manner;
To identify and engage new segments of targeted clients;
To build and maintain strong relationships with business organizations and community partners;
To manage procurement process, documentation and reporting to comply with company policies;
To provide training and support to the team when appropriate;
To perform ad-hoc tasks and projects as assigned from time to time; and
The employment will be on a contract basis and subject to renewal.

Requirements

Tertiary educated with a minimum of 6 years of experience in sales or customer service, preferably in banking or insurance industry;
Insurance Intermediaries Qualification Paper 1 & 3 is a must;
Proficiency in PC applications including MS Excel and PowerPoint;
Sales-oriented, responsible and self-motivated;
Excellent presentation, interpersonal and communication skills;
Good command of written and spoken English and Chinese; and
Able to work independently and meet deadlines.

(Candidate with less experience will be considered as Assistant Manager.)

(Closing Date: 24 March 2025)

Assistant Manager (Customer Service)

Job Descriptions

To assist in managing call centre operations including hotline enquiries from customers or distribution channels on HKMCA's product and services as well as post sales call tasks complying with regulatory requirements;
To manage customer service counters and to handle written replies with respect to customer's concerns and requests;
To conduct quality assurance for Customer Service Team in order to uplift the overall service standard, and provide feedback or ways to enhance the performance;
To provide solutions and alternatives, manage customer dissatisfaction and handle complaint cases escalated by subordinates;
To provide excellent end-to-end service with customer-orientated mindset and respond to customer feedback in a professional and timely manner;
To meet required service standards and key performance indicators; and
To perform ad hoc tasks as assigned by supervisors from time to time.

Requirements

Degree holder in Business Management, Communications or related disciplines;
Insurance Intermediaries Qualification Paper 1 & 3 is a must. Other professional insurance qualification (e.g. FLMI or ACS) is an advantage;
A minimum of 5 years' relevant experience in customer service and life insurance operations;
Familiar with policies, guidelines and regulatory requirements for life insurance;
Excellent customer-service mindset with effective interpersonal and communication skill;
Good command of both written and spoken English and Chinese, including Putonghua;
Strong sense of responsibility, detail-oriented, self-motivated, able to work under pressure and provide deliverables in a timely manner; and
Strong analytical, communication, problem solving and presentation skill.

(Candidates with less experience will be considered as Senior Associate.)

(Closing Date: 24 March 2025)

Administration and Human Resources

Business Development and Operations