Careers

HKMC Annuity Limited

a wholly-owned subsidiary of The Hong Kong Mortgage Corporation Limited which is wholly owned by the Hong Kong Special Administrative Region Government through the Exchange Fund
a public company limited by shares incorporated in 2017 in Hong Kong under the Companies Ordinance
an authorized insurer under the Insurance Ordinance to carry on long term insurance business of class A (life and annuity) in or from Hong Kong
a domestic public sector entity specified under the Banking (Capital) Rules

Missions

to facilitate retirement financial planning through provision of annuity products for Hong Kong citizens; and
to promote the development of the local annuities market

Job Openings

We are looking for high-calibre individuals to join us in a range of areas; the latest job opening(s) is(are) listed below. Please quote the position you are seeking and send your application in strict confidence with the application form and a full resume stating your current and expected salary to the Recruitment Officer by either:
Email: [email protected]
Postal address: 19/F, Two Harbour Square, 180 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong
Please ensure that all information provided is accurate, complete and updated. Data provided which is inaccurate or incomplete may influence the process and outcome of the recruitment exercise. Please read the HKMCA Personal Information Collection Statement for Recruitment of Prospective Staff Members and Licensed Individual Insurance Agents before completing the application form.
Personal data collected will be used for recruitment purposes only. Candidates not invited for interview within 8 weeks may consider their application unsuccessful.

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Senior Manager (Information Technology Risk Management)

Job Descriptions

To assist in the governance of cybersecurity risk matters for presentation to relevant risk committees and the Board of Directors;
To provide professional security advisories and recommendations for IT solutions and systems;
To oversee the implementation of new cybersecurity regulations, ensuring IT risk controls are up-to-date and compliant;
To conduct security and cloud risk assessment on systems and/or technical controls to identify potential security threats and vulnerabilities, and to develop strategies for risk mitigation;
To maintain security risk register, and communicate the identified risks and impacts to the stakeholders;
To collaborate with other subject matter experts on managing security assessments and oversee penetration testing, threat intelligence simulation attack;
To manage and provide timely advices for IT security incidents;
To periodically review and update security policies, operational process for security control enhancement; and
To perform other ad hoc duties as assigned from time to time.

Requirements

Degree holder in Information Security, Computer Science, Information Management Systems, Risk Management or equivalent;
A minimum of 8 years of experience in the field of information security, security risk or related disciplines;
Familiar with regulations of insurance or financial services industry, in particular of IT related requirements;
In-depth understanding of cloud security principles and best practices, with experience in securing cloud environments;
Solid understanding of application security, including secure coding practices, vulnerability assessment, and secure deployment methodologies;
Demonstrated track record in leading and implementing successful information security initiatives programs;
Relevant certifications (e.g., CISSP, CISA, OSCP, CEH, ISO 27001, NIST, or equivalent) is an advantage; and
Good command of both written and spoken English and Chinese.

(Candidates with less experience will be considered as Manager.)

(Closing Date: 27 August 2026)

Senior Manager (Risk Management)

Job Descriptions

To prepare risk reports tailored to the requirements of relevant parties, e.g. the Risk Management Committee, the Risk Committee, the Insurance Authority and the Board of Directors;
To formulate internal policies and implement latest relevant regulatory requirements (e.g. Insurance Authority);
To provide support in formulating risk related advices to business functions, e.g. risk assessment, mitigation measures, controls, monitoring framework, etc.;
To conduct regular monitoring and risk reviews on relevant business activities;
To facilitate the review and updates of risk appetite, risk management policies and framework, and risk registers regularly and when necessarily;
To lead independent investigations related to incidents and complaints;
To liaise with the HKMC Group and subject matter experts on risk related matters; and
To perform other ad hoc duties as assigned from time to time.

Requirements

Degree holder in Risk Management, Actuarial, Finance, Business, or equivalent;
A minimum of 8 years' experience in the field of risk management or related discipline;
In-depth understanding of corporate governance, local market regulations, and legal standards;
Strong ability in spotting trends, interpreting financial data and performing scenario analysis;
Strong analytical, reporting, presentation, interpersonal and communication skills;
Good command of both written and spoken English and Chinese; and
Well-organised and detail-oriented.

(Candidates with less experience will be considered as Manager.)

(Closing Date: 27 August 2026)

Assistant Manager (Complaint Handling)

Job Descriptions

To manage end-to-end complaint lifecycles, including investigation, resolution and escalation management;
To assist in the escalation for complex or sensitive customer complaints, ensuring timely and professional resolution;
To analyze complaint trends and identify root causes to drive continuous service optimization;
To handle quality assurance activities, including call calibrations and written correspondences, to uphold service excellence and regulatory standards;
To collaborate with Compliance and Risk Management teams ensuring all resolution protocols strictly adhere to regulatory requirements;
To support service transformation initiatives, system enhancements and departmental projects;
To prepare management reports and performance analysis; and
To perform ad hoc tasks as assigned by supervisors from time to time.

Requirements

Tertiary educated in Business Management, Communications or related disciplines;
A minimum of 5 years' relevant experience in customer service and life insurance operations, preferably with hands-on experience in complaint handling or quality assurance;
Insurance Intermediaries Qualification Paper 1 & 3 is a must;
Familiar with life insurance policies, guidelines, regulatory requirements and complaint handling standards;
Strong customer service orientation with effective interpersonal and communication skills;
Good command of written and spoken English and Chinese, including Putonghua;
Good stakeholder management skills, proven ability to interface and collaborate effectively with management, Compliance, and Risk Management teams;
Strong sense of responsibility, detail-oriented and self-motivated, with the ability to work under pressure and deliver high-quality outcomes in a timely manner; and
Strong analytical, problem solving and presentation skills, with the ability to derive actionable insights from data.

(Closing Date: 24 September 2026)

Assistant Manager (Customer Service)

Job Descriptions

To handle customer enquiries regarding HKMCA's products and services, and conduct post-sales follow-up calls in compliance with regulatory requirements;
To monitor live operational queues, call volumes and team response times to optimize daily resource allocation and operational efficiency;
To oversee the daily operations of customer service centres, ensuring a customer-centric service standard and a professional service environment;
To take ownership of drafting and reviewing professional written responses with respect to customer concerns and requests;
To resolve escalated cases independently and provide appropriate guidance, solutions or alternatives to team members;
To conduct regular monitoring of call recordings and written correspondence to ensure adherence to agreed service standards;
To support and coach Senior Associates through practical on-the-job guidance and constructive feedback, fostering continuous professional development and maintain service quality;
To compile operational statistics and prepare periodic management reports for review;
To meet and uphold departmental service standards and key performance indicators;
To proactively study relevant industry trends, regulatory changes and make enhancement recommendations where necessary; and
To perform ad hoc tasks as assigned by supervisors from time to time.

Requirements

Tertiary educated or above with a minimum of 5 years' relevant experience in customer service and life insurance operations;
Insurance Intermediaries Qualification Paper 1 & 3 is a must. Other professional insurance qualifications (e.g. FLMI or ACS) would be an advantage;
Familiar with life insurance policies, guidelines and regulatory requirements;
Strong customer service orientation with excellent interpersonal and communication skills;
Good command of written and spoken English and Chinese, including Putonghua;
Strong sense of responsibility, detail-oriented and self-motivated, with the ability to work under pressure and deliver results in a timely manner; and
Strong analytical, problem solving and presentation skills.

(Closing Date: 27 August 2026)

Actuarial

Business Development and Operations