- a wholly-owned subsidiary of The Hong Kong Mortgage Corporation Limited which is wholly owned by the Hong Kong Special Administrative Region Government through the Exchange Fund
- a public company limited by shares incorporated in 2017 in Hong Kong under the Companies Ordinance
- an authorized insurer under the Insurance Ordinance to carry on long term insurance business of class A (life and annuity) in or from Hong Kong
- a domestic public sector entity specified under the Banking (Capital) Rules
- to facilitate retirement financial planning through provision of annuity products for Hong Kong citizens; and
- to promote the development of the local annuities market
We are looking for high-calibre individuals to join us in a range of areas; the latest job opening(s) is(are) listed below. Please quote the position you are seeking and send your application in strict confidence with the application form and a full resume stating your current and expected salary to the Recruitment Officer by either:
Email: recruit@hkmca.hk
Postal address: 19/F, Two Harbour Square, 180 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong
Please ensure that all information provided is accurate, complete and updated. Data provided which is inaccurate or incomplete may influence the process and outcome of the recruitment exercise. Please read the HKMC Group Personal Information Collection Statement for Job Applicants before completing the application form.
Personal data collected will be used for recruitment purposes only. Candidates not invited for interview within 8 weeks may consider their application unsuccessful.
Business Development and Operations
Manager (Customer Service)
Job Descriptions
- To oversee and manage the Customer Service team, including call centre, service counter and customer relations, through establishing service standards and monitoring of key performance indicators;
- To identify key areas for improvement, drive and implement changes for Customer Service team to drive service excellence initiatives;
- To develop, implement and enhance customer service related procedures, policies and guidelines to ensure quality and efficient service deliverables;
- To proactively study relevant industry trends and regulatory changes, and to make enhancement and recommendations when necessary;
- To provide coaching, guidance and training to the Customer Service team to enhance technical knowledge; and
- To perform ad hoc project as assigned from time to time.
Requirements
- Degree holder in Business Management, Communications or related disciplines;
- Insurance Intermediaries Qualification Papers 1 & 3 is a must; other professional insurance qualification (e.g. FLMI, ACS) would be an advantage;
- A minimum of 8 years' relevant experience in life insurance industry, preferably 4 years at management level, with solid working experience in customer service in life insurance operations;
- Familiar with policies, guidelines and regulatory requirements for life insurance;
- Excellent customer-service mindset with effective interpersonal and communication skills;
- Strong management skill with excellent understanding of service improvement in quality assurance, control and risk management;
- Strong sense of responsibility, detail-oriented, self-motivated, able to work under pressure and provide deliverables in a timely manner;
- Strong analytical, communication, problem solving and presentation skills; and
- Good command of both written and spoken English and Chinese, including Putonghua.
(Closing Date: 1 April 2024)
Assistant Manager / Senior Associate (New Business and Policy Issuance)
Job Descriptions
- To be responsible for daily life operations activities, including new application processing, correspondence preparation, premium collection, policy servicing and annuity payment arrangement;
- To perform quality checking;
- To handle enquiries from customer service team and sales staff;
- To support new project initiatives and to participate in UAT as assigned;
- To conduct training to internal staff and develop user / procedural manual; and
- To perform other related duties and ad hoc tasks in order to support the operation of the department as assigned from time to time.
Requirements
- Tertiary educated, with a minimum of 4 years' relevant experience in life insurance industry mainly in underwriting or policy administration;
- Familiar with policies, guidelines and regulatory requirements;
- Good command in written English & Chinese;
- Good interpersonal and communication skills;
- Self-motivated, detail-oriented and positive mindset;
- Good PC skills including Chinese typing; and
- Team player and able to work under pressure.
Candidates with less experience will be considered as Senior Associate.
(Closing Date: 21 May 2024)
Internship
Summer Intern (Actuarial)
Job Descriptions
- To support actuarial valuation and management reporting;
- To support solvency and experience monitoring; and
- To assist in ad hoc projects as assigned.
Requirements
- University undergraduate majoring in Actuarial Science, Mathematics or related disciplines;
- Fluent in written and spoken English and Chinese;
- Proficient in PC applications including MS Excel, and knowledge in VBA is an advantage; and
- A good team player, proactive and eager to learn.
(Closing Date: 23 May 2024)
Summer Intern (Outreaching)
Job Descriptions
- To assist in daily operations including seminar liaison and organization with external vendors, procurement preparation, updates of presentation deck, and follow up with prospects and corporations;
- To assist in preparing performance reports and business analysis; and
- To handle daily administrative tasks and participate in ad-hoc projects as assigned.
Requirements
- University undergraduate in Marketing, Business or related disciplines;
- Fluent in written and spoken English and Chinese;
- Proficient in PC applications including MS Word, MS Excel, MS PowerPoint and basic knowledge of graphic design; and
- A good team player, proactive and eager to learn.
(Closing Date: 23 May 2024)
Summer Intern (Risk Management)
Job Descriptions
- To assist in risk monitoring and preparation of risk reporting;
- To assist in conducting research and analysis on risk matters; and
- To support other daily operations and ad-hoc duties as assigned.
Requirements
- University undergraduate majoring in Risk Management, Business Administration, Finance or related disciplines;
- Fluent in written and spoken English and Chinese;
- Proficient in PC applications including MS Word, MS Excel and MS PowerPoint; and
- A good team player, proactive and eager to learn.
(Closing Date: 23 May 2024)
Summer Intern (Risk Management – IT Project)
Job Descriptions
- To provide support in managing risks related matters on IT projects and initiatives;
- To assist in conducting research and analysis on IT risk matters; and
- To support other risk deliverables in IT projects as assigned.
Requirements
- University undergraduate majoring in Computer Science, Information Technology or related disciplines;
- Fluent in written and spoken English and Chinese;
- Proficient in PC applications including MS Word, MS Excel and MS PowerPoint; and
- A good team player, proactive and eager to learn.
(Closing Date: 23 May 2024)